Support Engineer - Berlin

EasyMile is hiring!

About

Pioneer in driverless mobility, EasyMile revolutionizes passenger and goods transportation.
For the past years, EasyMile has developed and deployed autonomous mobility solutions worldwide based on vehicles manufactured by recognized industrial partners. EasyMile’s clients include the world’s largest transport operators, city authorities, airports, corporations, business parks, and universities.
EasyMile supplies smart mobility solutions and autonomous technologies powering driverless vehicles with existing products such as: the EZ10, a 100% electric driverless shuttle deployed in 20 countries worldwide; the TractEasy, the first autonomous electric baggage tractor jointly developed with TLD; and many other projects to be unveiled soon.

EasyMile’s team is composed by more than 230 high skilled and passionate employees specializing in robotics, computer vision and vehicle dynamics.
The company has it own headquarter in Toulouse (France) and regional offices in Singapore (Asia), Denver (USA), Berlin (Germany) and Adelaide (Australia).

Job Description

We are looking for highly motivated people to build the road ahead and invent solutions to challenges never met before. Creativity and perseverance is your attitude? We are looking for you.

Under the responsibility of the Support and Maintenance Manager, you would have to:

  • Support EasyMile teams, partners and customers while using our products (vehicles and software),
  • Perform remote diagnostics, troubleshooting and support in liaison with on-site Operators or EasyMile engineers,
  • Coordinate when operations with maintenance partners or third party companies working on vehicles, in order to ensure follow-up and validation of maintenance and service tasks,
  • Contribute to providing high quality support and service to EasyMile customers, and respect EasyMile’s commitments regarding safety, availability, and service levels with their vehicles,
  • Report and capitalize the daily activities according to service guidelines in order to ensure products continuous improvement,
  • Contribute to train EasyMile partners to maintenance operations, in accordance with EasyMile’s maintenance plans, procedures and training practices,
  • Contribute to improving the maintenance and support processes, and documentation related to the maintenance activities, and enforce them across EasyMile’s teams and amongst partners and customers,
  • Participate in deployment tasks in collaboration with the project and deployment teams,
  • Collaborate to the improvement of internal tools allowing to ensure products configuration management, defining services KPIs,etc. in order to ensure process scalability according to company growth,
  • Contribute to EasyMile products continuous improvement and its maintainability improvement in liaise with internal R&D teams, suppliers and other third parties involved during vehicle complete lifecycle.

This position involves an initial training period of several months within the Deployment Team, in order to get to learn the products, process, and technologies used by EasyMile.

Other position details:

  • Full time position,
  • Primarily based in Berlin, with frequent travels to Europe,
  • Travels up to 70% of time during the inital training period, and around 25-30% later on

Preferred Experience

There is no typical profile at EasyMile, we all come from different backgrounds and that is what makes us strong!
Don't hesitate to apply if you are motivated and interested by innovative transportation and technologies.

We are looking for

  • Engineer degree or equivalent,
  • Preferred background in mechanical, robotics and software, or any combination,
  • Results oriented, committed to providing quality service, customer focused,
  • Autonomous, curious and organized, but good team player,
  • European driving license is mandatory,
  • Good English and German levels, preferably fluent, are mandatory for this position.

Desirable

  • Automotive experience and/or knowledge,
  • Previous experience within after-sales or ILS department of a company.

Recruitment Process

  • 30 minutes call with the recruitment team,
  • 1 hour meeting with the team,
  • 1 hour meeting with the manager and the recruitment manager.

We'll give you an answer 15 days after your interview (even if the answer is negative, it's good to have a constructive feedback).

All our positions are open to people with disabilities.

Additional Information

  • Contract Type: Full-Time
  • Location: Berlin, Germany (10829)
  • Education Level: Master's Degree
  • Experience: > 6 months
  • Occasional remote authorized